Benchmarking
Type: Tool Sheet
Functions
-
Compare process patterns and process performance indicators for two versions of a process based on any selection
- Use filter selections to fine tune the process you want to visualize
- KPI & PPI figures will recalculate based on the filters applied, but do not change when simply adjusting the number of variants shown
-
Compare two different departments or divisions within a company which may use different process flows to complete the same process
-
Compare the same process in different regions
-
Compare the same process in different quarters or years
-
Compare the same purchasing process with different suppliers or product classes
-
See two versions of a process side by side or overlay a benchmark process on a to-be-compared process
- Each version is color coded differently to help tell them apart and highlight the differences
-
Easily identify deviations from the benchmark process
-
Use the bar chart at the bottom to filter processes based on specific context information
Business Benefits
By easily identifying the differences between two process contexts, you can:
-
identify improvement potentials
-
detect optimization potentials for single process contexts
-
standardize and harmonize a process
📝 Note: The Business User course in mpmX eLearning has two indepth videos showing how to use the Benchmarking sheet to gather important insights.
Interpreting the Visualizations
Filters
The filters at the top of the page, both left and right, can be used to define the two versions of the process you want to look at - for instance two regions (e.g. Europe vs N.America), two years (e.g. this year vs previous year), two products or two suppliers.
Key Figures
The PPIs represent the whole process and will recalculate as you modify the filters for the processes, but they will not change as you adjust the number of variants shown (e.g. top three variants vs top 10 variants).
In the picture of the PPIs above you can see the following:
- The right side has almost 600 more cases, but also more variants, than the process version on the left.
- More variants means it is less standardized and this is also reflected in a lower AVG% Process Conformance.
- The right side also has a slightly higher % Automation rate but a slightly lower % First Time Right Cases.
Benchmark a Process
You could simply look at two process versions side by side, but you can also overlay them to see the differences right away.
Click the button Click to Show Benchmark Process in the center of the sheet to move the left-side process over to the right side and on top of what was there. The goal, then, is to see how the left-side process differs from the benchmark process on the right.
Here is an example of how this could look like:
- Nodes from the left-side process version that are different from the right-side will have a white filling, e.g. Insert ticket.
- Nodes that are unique to the right-side process version have a grey inner filling, e.g. Work in progress.
- Edges from the process that are different will be dashed and colored in the color that represents their process version.
- So if the left-side process is blue, then edges that only show in the left-side process will be dashed blue.
- If the right-side process is pink, then edges that only show in the left-side process will be dashed pink.
- Edges that are the same for both processes will be a solid line in the left-side process' color (here that is blue).
Bar Chart
